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Thursday, February 29, 2024
HomeJOBSRemote Customer Service Representative at Teague Insurance Agency

Remote Customer Service Representative at Teague Insurance Agency

Deal directly with customers and vendors by telephone, electronically, or face to face

Respond promptly to customer and vendor inquiries

Provide pricing and delivery information

Set up and maintain customer accounts

Process orders, forms and requests using True Commerce and EDI systems

Use NetSuite to process purchase orders, sales orders and other customer account related information

Make, verify, and assign shipping dates for product orders

Organize workflow to meet customer timeframes

Direct request and unresolved issues to appropriate staff

Communicate and coordinate with other corporate departments

Provide back up reception services as needed

Provide support to sales team including zone charts and pricing

Enter information into spreadsheets and other forms of tracking



Minimum Requirements:

Customer service skills.

Attention to detail.

Able to work in a team environment.

Dependable and on time.

Self Motivated.

Available to work weekends.

Additional Preferred Qualifications:

Ability to calculate yardage including square and cubic feet.

Knowledge of landscaping products.


Education, experience and software:

* High school diploma or equivalent. College degree desirable, but not required

* Must have the desire to help others and solve problems in a fast-paced environment

* Interest or experience in inbound sales desirable

* Good computer skills and experience with MS applications – Excel, Word, Outlook, etc.

* Must provide in-home WIFI that meets Careington’s connectivity standards

* This opportunity requires a background check and drug screen.

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